VII Pillars of ProductivityInteresting as well, but I wonder how well it translates to real world implementation? I love the first one... analog to digital. The more digital you get the more likely you spend less time wandering around like an idiot.On the other hand, IV: "Use merit-based incentives."... jeez, that never works right, unless you're a sales person and then you just give a percentage of what a person brings in. Take this entry ("Why salary bonus and other incentives fail to meet their objectives"). Would you ever want anyone in your org who DIDN'T feel they busted their ass or worked hard enough to get the top bonus? And anyone who doesn't get the top bonus is going to be pissed. As always, there is the insightful Joel to reference. I'm all for measuring people to make sure they're working right... but tying that to incentives is a disaster.D